Privacy Policy

Last Updated: November 4, 2025

FlexSell International W.L.L ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile pictures, business information, and preferences
• Transaction Information: Purchase history, payment information, and shipping addresses
• Content: Photos, videos, product listings, and messages you share through the app
• Location Data: With your permission, we collect location data to show nearby products and services
• Device Information: Device type, operating system, unique device identifiers, and mobile network information

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send you marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Your profile information and listings are visible to other users
• With Service Providers: We share information with third-party service providers who perform services on our behalf
• For Legal Reasons: We may disclose information if required by law or in response to legal process
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use industry-standard encryption and security protocols including Firebase Authentication and Firestore security rules.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access and Update: You can access and update your account information through the app settings
• Delete Account: You can request deletion of your account and data by visiting our account deletion page
• Marketing Communications: You can opt-out of marketing emails by following the unsubscribe link
• Location Data: You can disable location services through your device settings
• Push Notifications: You can disable push notifications through your device settings

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Services

Our app uses the following third-party services:

• Firebase (Google): Authentication, database, analytics, and crash reporting
• Google Maps: Location services and maps
• Facebook SDK: Social login and analytics
• LiveKit: Video communication services
• Branch.io: Deep linking and attribution

These services have their own privacy policies governing the collection and use of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

12. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.